Xclusive SLA

Xfiber’s ambition is to be the market’s leading player on service, accessibility and expertise. Our customers are guaranteed access to highly qualified technical resources without waiting in line on the phone.

Monitoring and support
Xfiber’s NOC centre monitors all parts of the network 24 hours a day, every day. In the event of errors, we have systems in place to detect them and automatically allocate necessary resources to start error correction.

SLA
All our services include our highest level of service, “Xclusive SLA”, with an uptime guarantee of 99.8%.
See separate document for more information about SLA parameters.  (English version starts at page 5)

Among other things, this means that as long as the service is under contract, we will send out new equipment immediately if the equipment fails, we will send out an installer immediately in order to start trouble-shooting in an error situation, and we will immediately attempt to transfer your service via alternative technology if error correction requires a significant amount of time.

Proposed solutions
Contact us by phone at +47 51 22 75 00 or send inquiries to [email protected]. Alternatively, you can use our chat and we will contact you for a presentation of our solutions.