Home / Customer Care / Terminate subscription
If you wish to terminate a Xfiber service it needs to be done via this web-form. This ensures that misunderstandings are avoided and that the transfer to new services is smooth. If access to Internet is very critical for your business, you may consider keeping this service as a backup for your main circuit.
Prices on backup circuits are very competitive. Contact us at [email protected] or call us on +47 51 22 75 00 if you require quotes or solutions to your datacom needs. You will normally receive an offer within the same business day.
Datacommunication services from Xfiber often includes communication between branch offices (IP/VPN), payment terminals (BBS), domain services, homeoffice etc. Have you made sure these services are continued with new provider?
Would you recommend Xfiber to other companies? Would you be likely to consider Xfiber as a provider at a later stage?
0 = Not at all likely / 10 = Extremely likely
By clicking the button "Submit termination" you confirm the following:
- Termination of the service.
- That you have authorization to perform this termination
- That Xfiber can process personal data from this form, for the purpose of termination of this circuit.
Important informasjon on termination terms and return of equipment.
We have noted you have chosen to cancel this service with us, but hope we are still one of your choices in providing datacommunication services to your company.
Please note the following:
Unless otherwise agreed, cancellation term is 3 months from expiry of contract period starting from the first day of the following month.
Return of equipment:
Xfiber equipment installed at customer premises (modem, routers, switches, UPS) needs to be shipped back to Xfiber within 10 days after terminated service. The cost of the equipment is NOK 3.500 to 9.500 + mva. The equipment is labelled Xfiber/NetPower, but may also be labelled with the name of one of our sub-suppliers such as Broadnet, TDC/Telia, Telenor or Powertech. You will soon receive an invoice due 10 days after planned termination of the service covering the cost of the equipment. The invoice will be credited immediately when we receive the equipment in complete and undamaged condition. The address:
Labelled "return of equipment"
Send tracking/package-number to [email protected] as receipt for shipment.
Ref. also https://www.xfiber.com/generelle-avtalevilkar
If you have questions related to the termination of your services, please contact [email protected]
We hope to see you back sometime in the future when your datacom needs may change again.
Better Customer Service
More optional services (TV/telephony/Video Conference)
Upon recommandations from our IT-partner
Please add the duration of your new contract if you want us to contact with a new offer in due time.